All 6 monthly subscriptions via Google Play have now been cancelled. Any Google Play subscriptions that were due to expire after December 2018 have had partial refunds made via the Google Play system. This should appear as a credit in your account. If this has not...read more
We strongly recommend running the most up to date version of The 4 Blades Magazine app to optimise your experience. To see if there is an updated version available, simply: Open the Google Play Store app on your mobile device. In the top left corner, tap on the three...read more
If you're suddenly having problems viewing your magazines in the T4B app on your Android device, you may need to reactivate your device. This often happens after an app update, an OS update or getting a new device. First, make sure you have push notifications turned...read more
Do you have push notifications for The 4 Blades Magazine App turned on? If not, you’ll need to do so in order to send through the details of your device to us. You can do this on your Android device by following these steps: - Tap 'Settings' - Tap 'Applications' - Tap...read more
To migrate your billing details from iTunes or Google Play directly to The 4 Blades, simply click here! Please note that once you do this, you must unsubscribe from iTunes / unsubscribe from Google Play to avoid being charged twice. We don’t have any access to your...read more
To view a history of your Android purchases, follow the instructions in the link below. Take a screenshot of any relevant purchases of The 4 Blades Magazine for us to follow up on. https://support.google.com/googleplay/answer/2850369?hl=en-AU See also: Why can’t The...read more
Firstly, thank you! That is music to our ears! Here is how to leave a review (easiest from your mobile device): Open the Google Play Store app. Search for The 4 Blades Magazine app. Open the detail page. Scroll until you get to the reviews section. Select the number...read more
This tends to happen when there isn’t enough room on your device. The priority for your mobile device manufacturer is that your device continues to run, so if it is running out of space it will delete something that won’t disappear forever. A great example of this is...read more
To request a refund from Google Play please follow the instructions here: https://support.google.com/googleplay/answer/7205930 You will need to say something along the lines of ‘I already have a subscription for The 4 Blades Magazine but I accidentally purchased an...read more
I have accidentally been unsubscribed due to a billing issue with Google Play. What should I do now?
This could be a great opportunity to resubscribe directly with The 4 Blades! We highly recommend this option. If you would like to continue to be billed directly by Android, you can follow the instructions to update your payment details here:...read more
You can follow the instructions here: https://support.google.com/googleplay/answer/4646404 You may also wish to migrate your account so that you are billed directly by The 4 Blades. See also: I have accidentally been unsubscribed due to a billing issue with Google...read more
Not at all! It is your choice if you wish to use the mobile app, the website or a combination of both. The website has some new features to help you make the most of your magazine, but the mobile app is perfect for looking up recipes on the go. All of the content is...read more
I have previously purchased via The 4 Blades website but cannot access these purchases from within my mobile app.
We'll help you out! We want to make sure everyone has access to their magazines. Please contact us with your specific situation. One of our team members will personally assist you. See also: What happens when I purchase from mag.the4blades.com? Can I access The 4...read more
I have previously purchased issues of The 4 Blades Magazine from my Android mobile device and now I have a new Android mobile device. How can I get access on my new mobile device?
First, ensure you are logged in with the same Google Play ID on both devices. After that, simply email us from within your app to activate your new device. Simply do the following: Open the app on your new device Tap on the ‘settings’ cogwheel in the bottom right hand...read more
You can only unsubscribe via Google Play if you use your Google Play account to pay for your subscription. If you purchased your subscription through the website (which you did if you got a free 30 day trial), you must unsubscribe via the website - even if you still...read more
The first thing to try is downloading a new version of the magazine issue you are having a problem with. Here is how to do that: When you are in The 4 Blades Magazine app, on the screen where you can see all of the cover images, tap the little white ‘i’ in the bottom...read more
I have previously purchased issues of The 4 Blades Magazine from my Apple or Android mobile device. How can I access the recipes from these issues via the new website?
Firstly, please note that due to privacy restrictions we are unable to see your purchase history from iTunes or Google Play, even for purchases pertaining to The 4 Blades Magazine! To bring your purchases across, we need your help. Simply email us from within your app...read more
An Extraction Error is something that can occur due to a connection error between an Apple device and the Apple servers. Android devices may have something like this occurring when the magazine issue opens as a blank white screen, or images within the mag aren’t as...read more
Yes, absolutely! No matter how you purchase your subscription, you can access your magazines from any device with an internet connection. Please contact us from both devices that you wish to access The 4 Blades Magazine on by doing the following: Open the app Tap on...read more